Policies
Please read our refund and cancellation policy carefully before completing your booking with Easy Rent.
All bookings are confirmed once payment is completed through our secure payment gateway. You will receive a unique booking code, and our team will contact you to arrange the pick-up location and vehicle handover details.
You may cancel your booking free of charge, aside from the service fee, if you notify us at least 24 hours before your scheduled pick-up date. Cancellations made less than 24 hours before pick-up, or no-shows, are not eligible for a refund.
If we are unable to provide the vehicle you booked due to unforeseen circumstances, such as maintenance issues or availability changes, we will offer a comparable replacement vehicle or a full refund of your payment, whichever you prefer.
The service fee is non-refundable under all circumstances, as it covers booking and payment processing costs. Driver and petrol add-on fees are refunded in full whenever the associated cancellation is eligible for a refund under this policy.
Approved refunds are returned to the original payment method used at checkout. Processing typically takes 7-14 business days, depending on your bank or card issuer.
If you do not arrive at the agreed pick-up location within 2 hours of your scheduled time without notifying our team, your booking will be treated as a no-show and no refund will be issued.
Contact our team via WhatsApp, email, or the Contact Us page with your booking code as soon as possible. Our team will confirm your eligibility and process approved refunds promptly.
Reach out to our team and we'll sort out your cancellation or refund quickly.
Contact us